Last updated 27 August 2026
These terms govern your use of the Travital app and website, operated by Travital Tech, Lda (“Travital”). By creating an account you agree to them. If you do not agree, do not use the service.
Travital is not an emergency service. If you think you are having a medical emergency — including chest pain, difficulty breathing, severe bleeding, or a suspected stroke — contact your local emergency number or go to the nearest emergency department immediately. Do not wait for a response through this app.
Travital connects you with licensed clinicians for video consultations. It also provides a symptom assistant that helps you organise what you want to tell a clinician and prepares a summary for them to review.
The assistant is a preparation tool. Its output is not a diagnosis, not a treatment plan, and not medical advice. It can be wrong, it can miss things, and it does not replace a consultation with a qualified professional. Any guidance it offers must be confirmed with a clinician before you act on it. Decisions about your health remain between you and your clinician.
Clinicians on Travital are independent professionals responsible for their own clinical judgement, their own licensing, and their own compliance with the rules of their profession. Travital provides the platform; it does not practise medicine and does not direct clinical decisions. A clinician may decline a consultation, or may tell you that your situation needs to be seen in person.
Do not use Travital to obtain a prescription by deception, to harass or abuse a clinician or another user, to impersonate anyone, to upload anything unlawful, or to disrupt, probe or reverse-engineer the service. Do not record a consultation without the other party's consent.
Booking an appointment reserves a clinician's time. Cancel through the app if you cannot attend. Repeated non-attendance may result in restrictions on booking.
Where a consultation carries a fee, the amount is shown before you confirm the booking. Where your insurer supports it, you can submit a claim through the app; whether a claim is accepted is the insurer's decision, not ours.
We aim to keep Travital available, but we do not guarantee uninterrupted service. We may suspend it for maintenance, and we may change or withdraw features. Nothing here is a substitute for having another route to care.
How we handle your information is set out in our Privacy Policy, which forms part of these terms.
You can delete your account at any time from Profile → Settings → Delete account. We may suspend or close an account that breaches these terms or that poses a risk to another user or to a clinician.
To the extent the law allows, Travital is provided as it is, and we are not liable for indirect or consequential loss arising from your use of it. Nothing in these terms limits liability that cannot lawfully be limited — including liability for death or personal injury caused by negligence, or for fraud. Your statutory rights as a consumer are unaffected.
We may update these terms. We will change the date at the top of this page, and we will tell you in the app if a change is significant. Continuing to use Travital after a change means you accept the updated terms.
Questions about these terms: support@travital.app.