Last updated 27 August 2026
Travital is a teleconsultation service. You describe your symptoms, an assistant helps prepare a summary for a clinician, and you book and hold a video consultation with a doctor. This policy explains what we record, why, who else sees it, and how to get it deleted.
Travital is not an emergency service. If you think you are having a medical emergency, contact your local emergency number or go to the nearest emergency department. Do not use this app to seek urgent help.
Travital Tech, Lda (“Travital”) operates the service and is the data controller for the information described here. To reach us about privacy, use the address in Contact.
We collect only what the service needs to work. We do not buy data about you, and we do not build advertising profiles.
| Category | What it includes | Why |
|---|---|---|
| Account | Name, email address, password (stored only as a hash), your role (patient or clinician). | To create your account, sign you in, and keep your session. |
| Patient profile | Date of birth, sex, phone number, address, blood type, allergies, ongoing conditions, current medications, emergency contact, insurance provider and policy number. | So a clinician has the context needed to advise you safely. Every field is optional and you can edit or clear it at any time. |
| Health information you share | The symptoms you enter, the body areas you select, the duration and severity you report, your free-text description, and the resulting assessment summary. | To prepare a summary for the clinician you consult and to show you guidance before the consultation. |
| Consultations | Appointment times, the clinician involved, attendance, cancellations, and the department or specialty. | To schedule, remind, and keep a record of your care. |
| Messages and documents | Messages between you and a clinician, and documents a clinician issues to you — prescriptions, laboratory or imaging referrals, reports and notes, including any image a clinician attaches. | To deliver your care and give you a copy of what was issued. |
| Family profiles | The names, dates of birth and health details of dependants you add. | So you can manage care for a child or relative from your account. |
| Claims and billing records | Claim reference, amount, status, and the consultation it relates to. | To process reimbursement where your insurer supports it. |
| Service records | Notifications sent to you, feedback you submit, and basic technical logs including your IP address. | To operate the service, keep it secure, and investigate faults and abuse. |
The app asks for camera and microphone access only when you join a video consultation, and it asks to send notifications only if you enable appointment reminders. You can refuse either; the rest of the app keeps working. We do not collect your location, and the app contains no advertising or analytics trackers.
To produce your assessment summary, the text of your intake conversation is sent to OpenRouter, which routes it to the language model we have selected, and the result is returned to us. Your name, email address and account identifier are not included in what is sent. The assistant produces a preliminary summary for a clinician to review — it is not a diagnosis and it does not replace professional medical advice.
Video and audio calls are carried by Daily. Calls are not recorded by Travital. Daily processes the audio and video stream in order to connect you and the clinician.
We may disclose information where the law requires it, or where it is necessary to protect someone from serious harm.
Travital's servers and database are hosted in France, in the European Union. Our service providers may process data outside the EU under the safeguards their own terms provide.
We keep your account and health records for as long as your account exists, because a medical record is only useful if it persists across consultations. If you delete your account, we delete the data described above. Backups are overwritten on a rolling basis and clear within 30 days.
You can ask us to give you a copy of your data, correct it, delete it, restrict how we use it, or object to a particular use. You can also complain to your national data protection authority.
Deleting your account. In the app, open Profile → Settings → Delete account. This permanently removes your account, your profile, your consultation history, your assessment summaries, your messages, your documents, your claims and your family profiles. It cannot be undone.
Traffic between the app and our servers is encrypted in transit. Passwords are stored only as hashes, never in a readable form. Access to the production database is restricted to the people who operate the service.
Travital is for adults. An adult may add a child as a dependant and manage that child's care from their own account; the adult account holder is responsible for the information they enter.
If we change this policy we will update the date at the top of this page, and we will tell you in the app if the change is significant.
For any privacy question, or to exercise any of the rights above, write to privacy@travital.app.